Shopping & Payments

How do I place my order on VALURY website?

Go to our main navigation bar, browse items by category, and select the items you want to buy. After finalising your choice(s) go for checkout, and select your shipping methods and payment options. Once you have made the payment your checkout will be complete.

Can I ship different items to different shipping addresses?

We process one shipping address per order. If you would like to ship to different addresses you could consider placing separate orders and making payments for them separately.

How do I check my order status?

Simply go to the contact us page to send a query and we will notify you shortly. Please have your order number handy to insert into the required field.

Do I have to sign up for an VALURY account to buy something at

You are not required to create an VALURY account to place an order. You will have the option to simply proceed as a guest shopper.

What forms of payment does VALURY accept for online purchase?

Presently we are accepting payments by bKash and cash-on-delivery.

Shipping & Delivery

How long will it take to receive my order?

After Order Confirmation we take 3 to 4 working days to deliver your ordered product.

How is my order shipped?

We ship to your address (within Bangladesh) via courier services from our warehouse in Dhaka, Bangladesh. Once you check out, a courier service will automatically be assigned to your order based on the shipping address you have provided

How much does VALURY charge for delivery?

We offer free shipping if billing amount is BDT 5,000 or more. Our standard shipping charges are as below (total weight must be no more than 1kg):

Shipping price chart (for purchases below BDT 5,000)
Within DhakaOutside Dhaka
BDT 70 BDT 120

Can I change my shipping address after placing my order?

Unfortunately at the moment we are unable to help you change your shipping address after you have placed an order.

I confirmed my order, but was later informed that my order got cancelled.Why did that happen?

Some of possible reasons for which your order may be cancelled include:

  • You provided an incorrect address
  • The recipient at the shipping address you have provided refused to receive your ordered products
  • The recipient at the shipping address you have provided was unavailable

Returns And Exchanges

What is the process for returns and exchanges?

Visit Returns & Exchanges for details.

Value Added Tax

Why do I need to pay VAT (Value Added Tax) on products purchased through E - Commerce ?

As per the recent circular given by National Board Of Revenue (NBR), Bangladesh – VALURY is required to collect applicable VAT from customers, for selling products through E-Commerce channel as VAT exemption on online shopping is only applicable for those companies which do not have physical outlets. The rate of VAT is 5.00 %.